Collideoscope is run by the charity mySociety.
We hope it covers everything you need to know, but if you still have any questions please feel free to contact us.
What information we collect and how we use it
When you make a report
When you use Collideoscope to make a report, you provide personal information including:
- Your name
- Contact details
Who gets to see the details of my incident?
We pass the details of your incident and your name and email address to the council highways department or contacts responsible for the area where you located the problem, or other relevant highways authority. We may also share the details with supporting campaign groups if doing so would improve the understanding of cycle safety.
At the same time, your report appears on the Collideoscope website. Your email address and phone number are not published; nor is any car number plate you have provided; and your name is only published if you have opted to do so.
However, note that anything you include in the body of your report will be published, so please take care to keep personal information such as your contact details to the correct fields.
Who gets to see my personal information?
As well as your report or update appearing on the Collideoscope website, your details, including name and email address, are stored in our admin system. If you submit a report but do not click on the link in the confirmation email, your report will not be published or sent to any authority; however, the report and your details remain in our system and are accessible to site administrators.
Only staff members who we authorise to view the Collideoscope administration interface will be able to see your email address, and they will never use it for anything other than to help administer Collideoscope. We will never sell your email address to anyone else, or share it externally unless we are obliged to by law.
When you provide an update
When you add an update to a report, we publish it on the website but do not routinely send it to an authority. You may opt to include your name; your email address is not published. As with reports, users’ details are stored in our admin system.
What happens when you use Collideoscope
Making a report
- We’ll email you if someone leaves an update on an incident you’ve reported.
- We’ll only ever send you emails in relation to your use of the site.
How do I stop receiving emails from you?
Every email we send contains an unsubscribe link.
Reports and updates
Except in exceptional circumstances, we do not delete reports or updates made through Collideoscope. The ICO states that requests for erasure may be turned down when personal data is processed for archiving purposes in the public interest, scientific research, historical research or statistical purposes.
Collideoscope reports provide an invaluable resource for researchers into the quantity and type of cycling incidents made across the UK during the years the site has been running. This research can help inform civic planners, developers, coders, historians and social scientists, among others.
Therefore, if a user asks for a report to be removed, in most cases we will instead offer to anonymise it, so that there is no public connection between the content and the user’s name. If you would like us to do this, please contact us.
If you contact Collideoscope via our support email address we keep your message for two years. This is to aid continuity and so that we can view any historic context which may have bearing on subsequent support mail, even if members of the support staff change. Support staff adhere to strict internal privacy and security policies.
Lawful basis for processing
In using Collideoscope for any of the functions listed above (sending a report, leaving an update, email alerts), we are processing your data under the legal basis 6(1)(f) of the General Data Protection Regulation – legitimate interests. Our legitimate interest in processing your personal data is to give people an easy and public way to report cycling incidents, even if they don’t know who the incident reports should go to, and to send them updates and collect data to facilitate campaigning around related issues. The benefits of reporting incidents publicly are to better provide information for the police, highways departments, planning departments, and campaign groups. It also creates a snapshot for local communities, so it’s easy to see what the common hotspots are in a given area, and if anything gets done.
Your right to access
You may contact us at any time to ask to see what personal data we hold about you.
Your right to erasure
You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it, that is to say if it is unlikely to be of any legal or practical purpose in the future. Please contact us to request this.
Your right to object
The General Data Protection Regulation gives you the right to object to our processing of your personal information and to ask us to stop processing it. However, it also gives us the right to continue to process it if we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms. To exercise your right to object, contact us, giving specific reasons why you are objecting to the processing of your personal data. These reasons should be based upon your particular situation.
Your right to complain
If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but do contact us first, so that we can try and help).
Cookies and third party services
Our use of your data, cookies, and external services: what you should know, and how to opt out if you want to.
To make our service easier or more useful, we sometimes place small data files on your computer or mobile phone, known as cookies; many websites do this. We use this information to, for example, remember you have logged in so you don't need to do that on every page. Below, we list the cookies that this site can use.
|fixmystreet_app_session||A random unique identifier||After four weeks of inactivity|
Bits of wording taken from the gov.uk cookies page (under the Open Government Licence).
Who we are
483 Green Lanes
…and we can also be contacted at email@example.com.